Education means preservation
For several years, Groupe Dufour has contributed financially to GREMM , a non-profit organization dedicated to the conservation of marine habitat through education and scientific research into marine mammals in the St. Lawrence River. At Groupe Dufour, we are aware as a cruise operator that whale survival and protection of their fragile ecosytem are both essential and dependent on furthering environmental education.
GREMM promotes awareness of prevention and protection projects undertaken each year.
To learn more, visit the GREMM Website.
Mission
Mission
Groupe Dufour’s mission is to:
- distinguish ourselves by the exceptional quality of service we offer;
- renew our offering constantly by bringing customers products and services adapted to their needs, that stay abreast of current trends and that are in keeping with our corporate philosophy;
- nurture the careers of our employees in a stimulating, pleasant work milieu.
Our philosophy
To meet the objectives of its mission, Groupe Dufour has adopted a corporate philosophy that we call “5-heart quality”. It can be summed up as follows:
“Act with your heart to make things unique. Always work towards complete client satisfaction by putting love into whatever you do and paying attention to the small things.”
At Groupe Dufour, we believe that the love we bring to what we do makes us better people and helps us to grow.
Our values
Impeccable customer service
At Groupe Dufour, our customers are our priority. That’s why we do everything possible to make sure that every visitor experience is nothing short of unforgettable.
Respect
- for our employees: We believe that contented staff who are constantly evolving in a pleasant, challenging environment is the key to the company’s success. We encourage regular training opportunities so employees can upgrade their skills and improve customer service even more.
- for colleagues, suppliers, business partners and sub-contractors: Groupe Dufour believes in respect, cooperation and a healthy work environment for all members of our profession.
- for the environment: Two of our associated establishments, Hotel Clarendon & Hotel Val-des-Neiges are 3 Green Key certified. Groupe Dufour can vouch for their respect for the environment in their daily operations and within their individual communities.
The value of teamwork
We believe that unity is strength. The beauty of working as part of a team is how individual strengths and weaknesses come together with the goal of providing the customer with “5 heart quality” service.
